FAQ & Bantuan

  1. How is the ordering method ?

Answer : You pick your products, or send your drawing/samples, we discuss the price, if you agree, you pay Down payment 40%, the rest after the products is finished.

  1. How long is the lead time ?

Answer : the lead time is depend on your order, if you order more, the more the lead time, but usually for our customer, for quantity 10,000 the lead time is 2 weeks (not including delivery)

  1. What is the payment method ?

Answer: We accept bank transfer, paypal, western union, it’s up to you, which one is the most convenient for you.

  1. How about return policy ?

Answer : We only accept return policy of unworn and not altered products, but buyer bear the shipping cost

  1. What is the shipping method ?

Answer : For small products and light products like hang tag string, string seal, woven label, wash care label, we recommend ship by air because it save time. But for heavy products and big quantity like T-shirts, metal label, we recommend by sea because by sea is cheaper than by air, sea shipping don’t count the weight, only count the cubic meter.

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